Privacy policy

At Lilavibe (accessible via Lilavibe.shop), we are deeply committed to protecting the privacy of our global community. Your trust is our most valuable asset, and we believe transparency is the key to a beautiful relationship.

This Privacy Policy explains how we collect, use, protect, and handle your personal data when you browse our boutique, shop our collections, or interact with our services.

1. What Information We Collect

To deliver the effortless shopping experience you love, we collect two types of information:

Information You Provide Directly

  • Identity & Contact Data: Name, shipping address, billing address, phone number, and email address (collected when you place an order, create an account, or subscribe to our newsletter).

  • Payment Details: Credit card data, PayPal account, or other payment credentials. Please note: Payment details are securely processed by our third-party encrypted payment gateways and are never stored on our servers.

Information Collected Automatically

  • Device & Usage Data: Your IP address, browser type, operating system, pages viewed, time spent on our site, and links clicked.

  • Cookies & Tracking: We use tracking technologies to remember your preferences (like your shopping cart) and analyze our web traffic to optimize our collection layouts. You can manage or disable cookies via your browser settings at any time.

2. How We Use Your Data

We don’t just gather data; we use it intentionally to elevate your Lilavibe experience. This includes:

  • Fulfilling Your Orders: Processing payments, shipping your favorite pieces, and sending order tracking updates.

  • Customer Support: Responding to your styling questions, sizing inquiries, returns, or exchange requests.

  • Personalized Marketing: Keeping you in the loop about new arrivals, exclusive sales, or lifestyle updates (only if you have opted in; you can unsubscribe instantly at any time).

  • Site Improvement: Enhancing our website design, performance, and overall security.

3. Trusted Third-Party Sharing

We will never sell your personal data to third parties. However, to run our boutique smoothly, we share essential information with trusted service providers who adhere to strict confidentiality agreements:

  • Logistics & Couriers: To deliver your packages straight to your doorstep.

  • Payment Processors: To ensure secure and encrypted financial transactions.

  • Analytics & Marketing Partners: To help us understand shopping behaviors and run tailored promotions.

4. Keeping Your Information Secure

We treat your personal information with the same care we give to our finest fabrics. We implement a variety of industry-standard security measures (such as Secure Socket Layer - SSL technology) to safeguard your data against unauthorized access.

While no method of internet transmission is 100% secure, we continuously monitor and upgrade our security practices.

5. Age Policy

Lilavibe is designed for adult and young adult shoppers. We do not knowingly market to or collect personal information from individuals under the age of 13. If we discover that a minor under 13 has provided us with personal details, we will permanently purge it from our systems immediately.

6. Updates to This Policy

As Lilavibe grows and evolves, so might our policies. Any adjustments or updates to this Privacy Policy will be posted directly on this page with a revised "Effective Date" at the top. We encourage you to review this page periodically to stay informed.

7. Contact Our Privacy Team

If you have any questions regarding your personal data, want to request its deletion, or simply want to clarify how we protect your information, please reach out to our dedicated support team:

  • Email: lopezmatthewlidqp6132.@gmail.com

  • Storefront: Lilavibe.shop